Kobold Technical Assistance

Do you need to have your Kobold serviced? Follow these steps to request our Technical Assistance Service.
Because we want your experience to be good also at this time, our Technical Assistance Service is the easiest and fastest way to request technical assistance. We will direct you to use our courier service and send your kobold on our expense to be serviced so you don’t have to worry about a thing.

How does it work?

Call Vorwerk Customer Service

1. Call our Customer Service Department and request Technical Assistance. If our agents consider that it is not possible to solve the incident by phone, they will request your information to activate the Home Collection Service. Telephone: 918 31 19 12 de LV 9-20


Pick up at home

2. The transport company will activate the collection service. You will first receive the packaging at home and the instructions for shipping and to activate the collection at home with the transport company.

Shortly after, they will come to your home to pick it up.

In the hands of experts

3. We will take you to our Technical Assistance Service , where our group of experts will evaluate the incident on your machine and propose the repair. If they have questions about how it happened or want to know more about your incident, they will contact you directly.

Informed at all times

4. Once the diagnosis is made, we will contact you to let you know and explain the next steps. At this point you also decide if you accept the budget in the event that it is finally necessary for the guarantee. It will also be suggested to you if you want us to send you the parts that have been replaced. Once you accept the repair, we will get to work

Welcome back home

5. Once repaired, we notify you and send the device back home, again with the same transport company that picked it up, so that you continue to enjoy the cleaning that only a home like yours deserves as always.

After the process, we would love to hear your opinion about the service, sending you a survey by email, so that you can help us to continue improving.